Privacy Policy

Account Information

When you create a ProDIP account, we collect your name, email address, company name, job title, and billing information. Enterprise customers may also provide organizational details required for single sign-on (SSO) integration.

Usage Data

We automatically collect information about how you interact with our platform, including features accessed, agent configurations, workflow execution logs, session duration, and performance metrics. This data is used to improve our services and provide you with better insights.

Customer Data

In the course of using our platform, you may upload or connect data sources including product analytics, customer feedback, market research, code repositories, and operational data. This data is processed by our AI agents to deliver intelligence and recommendations.

We use the information we collect to:

• Provide, maintain, and improve the ProDIP platform and AI agent services
• Process and execute agentic workflows on your behalf
• Generate product development intelligence, recommendations, and automated outputs
• Communicate with you about your account, updates, and security alerts
• Provide customer support and respond to inquiries
• Ensure platform security, detect fraud, and prevent abuse
• Comply with legal obligations and enforce our terms

ProDIP deploys autonomous AI agents that process your data to deliver product development intelligence. Key principles governing agent data processing:

• Agent processing occurs within your dedicated, isolated environment
• Customer data is never used to train our foundational AI models
• All agent reasoning traces and decision logs are auditable and retained per your data retention settings
• Agent outputs (PRDs, code, research summaries, recommendations) belong to you
• You may configure agent access scopes, approval gates, and data boundaries at any time

We do not sell your personal information or customer data. We may share information with:

• Infrastructure providers (cloud hosting, CDN) under strict data processing agreements
• Authentication and identity providers for SSO integration
• Payment processors for billing and subscription management
• Legal authorities when required by law, subpoena, or court order

All third-party processors are contractually bound to confidentiality and data protection standards equivalent to or exceeding our own.

We implement industry-standard security measures to protect your data:

• Encryption at rest (AES-256) and in transit (TLS 1.3)
• SOC 2 Type II certified infrastructure
• Role-based access controls and audit logging
• Regular third-party penetration testing and security audits
• Incident response procedures with 24-hour notification for breaches affecting customer data

We retain your account information for as long as your account is active. Customer data and agent processing outputs are retained per your configured data retention policy. Upon account termination, all customer data is deleted within 30 days, with cryptographic verification of deletion available upon request.

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information
• Export your data in machine-readable format
• Restrict or object to certain processing activities
• Withdraw consent where processing is consent-based
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at privacy@prodip.ai.

ProDIP operates globally. Customer data may be transferred and processed in jurisdictions outside your country of residence. We rely on Standard Contractual Clauses (SCCs) and other legally approved transfer mechanisms to ensure adequate protection for cross-border data transfers.

We may update this Privacy Policy from time to time. Material changes will be communicated via email and in-platform notification at least 30 days before taking effect. Continued use of ProDIP after changes take effect constitutes acceptance of the updated policy.

For questions about this Privacy Policy or our data practices, contact our Data Protection team:

Email: privacy@prodip.ai